Last updated: 11 August 2026
This policy explains how refunds and cancellations are handled for rentals and payments made to Vihaan Fleet Private Limited ("Vihaan Fleet", "we", "us"). It should be read together with our Terms & Conditions.
1. Security deposit
- The security deposit is refundable when you return the vehicle in good condition and close your account with us.
- Before refunding, we adjust any outstanding dues, unpaid rent, traffic fines, or the cost of loss or damage attributable to you.
- The balance is refunded to your original payment method after the vehicle has been inspected and dues reconciled.
2. Rent
Rent for days on which a vehicle has been assigned to and available for you is non-refundable, as the service has been provided. If you stop your rental part-way through a paid period, unused whole days may be adjusted or refunded at our discretion, subject to your plan.
3. Cancellations
- You may cancel a rental request before a vehicle is assigned/handed over; any amount collected for that request (other than charges already incurred) will be refunded.
- Once a vehicle is handed over, the rental is governed by the deposit and rent terms above.
4. Failed or duplicate payments
If you are charged due to a failed transaction, or charged more than once for the same payment, the excess amount is refunded in full. Payment reversals are processed automatically through our payment gateway once the transaction is confirmed as failed or duplicated.
5. Refund method & timeline
All eligible refunds are made to the original payment method used for the transaction. Once approved, refunds are typically processed within 5–7 business days; the time for the amount to reflect in your account depends on your bank or payment provider. Refunds are made only through the payment gateway — we do not refund by cash or third-party transfer.
6. How to request a refund
To request a refund or raise a query about a charge, contact us with your registered phone number and the transaction details:
- Email: support@vihaanfleet.in
- Phone: +91 96682 31999
We will acknowledge your request and respond within a reasonable time.