Last updated: 11 August 2026
These Terms & Conditions ("Terms") are an electronic record and a legally binding agreement between you ("you", "your", "User", "Rider") and Vihaan Fleet Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at Plot No. 1, Sy. No. 42, Sagar, Manneguda, Ragannaguda X Roads, Hayathnagar, K.V. Rangareddy – 501510, Telangana, India ("Vihaan Fleet", "Company", "we", "us", "our"). These Terms are published in accordance with the Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This document does not require any physical or digital signature.
1. Acceptance of Terms
By accessing or using our website, mobile application ("App"), or by registering for, booking, or renting a vehicle through us (together, the "Platform" and "Services"), you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Refund & Cancellation Policy, all of which are incorporated herein by reference. If you do not agree, you must not use the Services.
2. Definitions
- "Vehicle" means any two-wheeler owned or managed by the Company and made available to you on rent.
- "Rental Period" means the period from the handover of a Vehicle to you until its return to the Company.
- "Security Deposit" means the refundable amount payable before a Vehicle is assigned.
- "Rent" means the charges payable for use of the Vehicle per your chosen plan.
- "KYC" means the identity and document verification required to onboard you as a Rider.
3. Changes to these Terms
We may amend these Terms at any time to reflect changes in law, our Services, or business practices. The revised Terms take effect when posted on this page with an updated "Last updated" date. Your continued use of the Services after such posting constitutes acceptance of the revised Terms. We encourage you to review this page periodically.
4. The Services
The Company owns and manages a fleet of two-wheelers and offers them on rent to Riders for lawful use, including commercial use such as ride-hailing and delivery. A rental constitutes a bailment of the Vehicle to you for the Rental Period. Title to and ownership of the Vehicle at all times remains with the Company; you acquire only a limited right to use the Vehicle subject to these Terms.
5. Eligibility & Account Registration
- You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.
- You must hold a valid, subsisting driving licence for the class of Vehicle rented, and successfully complete our KYC verification.
- You agree to provide true, accurate, current and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
- We may, at our discretion, decline registration, refuse a rental, or suspend an account where information is false, incomplete, or where we reasonably suspect fraud or misuse.
6. Platform Licence
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for the purpose of availing the Services. You may not copy, modify, distribute, reverse-engineer, or create derivative works of the Platform, or use it for any purpose other than as permitted here.
7. Security Deposit, Rent & Payment
- Security Deposit: a refundable Security Deposit is payable before a Vehicle is assigned. Its refund is governed by our Refund & Cancellation Policy.
- Rent: Rent applicable to your plan (for example, ₹400 per day) is payable in advance or as otherwise agreed. Rates are indicative and may be revised with prior notice.
- Payments: Rent, deposits and other amounts are collected through the App or approved online payment methods operated by our payment gateway partner. You authorise us to collect the amounts due for your rental. We do not store your card or bank credentials.
- Overdue amounts: non-payment of Rent or dues may result in suspension of duty, recovery of the Vehicle, and adjustment of outstanding amounts against your Security Deposit.
8. Additional Charges
You are responsible for fuel/charging and consumables during the Rental Period. Additional charges may apply for late return, cleaning where a Vehicle is returned in an unreasonable condition, recovery/towing, replacement of lost accessories or documents, and any charges expressly notified to you at booking.
9. Cancellation & Refund
Cancellations, deposit refunds and payment reversals are governed by our Refund & Cancellation Policy, which forms part of these Terms.
10. Rider Obligations & Code of Conduct
- Ride safely and lawfully, obey all traffic laws, always wear a helmet, and never ride under the influence of alcohol, drugs or any intoxicating substance.
- Do not overload the Vehicle or carry more pillion riders than legally permitted.
- Take reasonable care of the Vehicle, keep it locked and secure, and use the Vehicle only within permitted geographic limits.
- Report any accident, theft, breakdown, seizure, or damage to us and to the police (where applicable) immediately.
- Keep the Vehicle's documents in the Vehicle and produce them to authorities on demand.
11. Use of the Vehicle & Prohibited Uses
You must not: sublet, lend, sell, pledge or allow any unauthorised person to use the Vehicle; use the Vehicle for racing, stunts, off-roading, or to carry illegal, hazardous or prohibited goods; tamper with, remove or disable any tracking/telematics device, odometer or component; use the Vehicle for any unlawful purpose; or take the Vehicle outside India or outside the permitted operating area without our prior written consent.
12. Traffic Violations, Fines & Liability for Damage
You are solely responsible for all traffic challans, fines, penalties, towing charges and legal liabilities arising during your Rental Period. You are liable for loss of, or damage to, the Vehicle caused by your negligence, misuse or breach of these Terms, to the extent not recovered under insurance. Such amounts may be adjusted against your Security Deposit or invoiced separately, and remain payable even if they exceed the deposit.
13. Insurance
Vehicles carry insurance as required under the Motor Vehicles Act, 1988. Cover is subject to the terms, conditions, deductibles and exclusions of the applicable policy. Claims arising from unlawful use, riding without a valid licence, driving under the influence, or breach of these Terms may be rejected by the insurer, and any resulting cost is your responsibility.
14. Return, Suspension & Termination
- You must return the Vehicle in good condition (ordinary wear and tear excepted) at the agreed time and location.
- We may suspend or terminate your access to the Services and recover the Vehicle for non-payment, unsafe or unlawful use, or breach of these Terms.
- On return or termination, we reconcile dues and process any deposit refund per the Refund & Cancellation Policy.
15. Representations & Warranties
You represent and warrant that all information you provide is true and accurate, that you hold a valid driving licence, that you will use the Vehicle only for lawful purposes, and that you will comply with these Terms and all applicable laws throughout the Rental Period.
16. Intellectual Property
All content, trademarks, logos, software and materials on the Platform are owned by or licensed to the Company and are protected under applicable laws. Nothing in these Terms transfers any intellectual property right to you. You may not use our name, logo or marks without prior written permission.
17. Third-Party Services
The Platform may link to or rely on third-party services (such as payment gateways, mapping and communication providers). We are not responsible for the content, policies or practices of third parties, and your use of such services is governed by their respective terms.
18. Communications
By using the Services, you consent to receive communications from us — including transactional messages such as OTPs, dues reminders and receipts — by SMS, email, push notification, WhatsApp or phone call at the contact details you provide. Some communications are necessary to provide the Services and cannot be opted out of.
19. Disclaimers
The Services and the Platform are provided on an "as-is" and "as-available" basis without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not warrant that the Platform will be uninterrupted, error-free or secure, or that any Vehicle will be available at any particular time.
20. Indemnity
You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees and partners from and against any claims, damages, losses, liabilities, costs and expenses (including legal fees) arising out of or relating to your use of the Services or a Vehicle, your breach of these Terms, or your violation of any law or the rights of any third party.
21. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, punitive or consequential damages, or for any loss of earnings, profits, or goodwill, arising from the use or unavailability of the Services or a Vehicle. Our aggregate liability, if any, shall not exceed the total amounts paid by you to us in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms excludes any liability that cannot be excluded under applicable law.
22. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including acts of God, natural disasters, pandemics, strikes, civil unrest, government action, or failure of telecommunications or payment networks.
23. General
Severability & waiver: if any provision is held invalid, the remaining provisions continue in force; our failure to enforce a right is not a waiver of it. Assignment: you may not assign your rights or obligations under these Terms; we may assign ours. Relationship: nothing here creates any partnership, agency or employment between you and the Company. Entire agreement: these Terms, together with the Privacy Policy and Refund & Cancellation Policy and any rental agreement you sign, constitute the entire agreement between you and the Company.
24. Governing Law, Jurisdiction & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably. Failing that, the courts at Ranga Reddy / Hyderabad, Telangana shall have exclusive jurisdiction, subject to any applicable arbitration or alternative dispute-resolution mechanism agreed between the parties.
25. Grievance Redressal
In accordance with the Information Technology Act, 2000 and the rules thereunder, any complaint regarding the Platform or these Terms may be directed to the Company at the contact below:
- Bhaskar Palthiya, Director — Vihaan Fleet Private Limited
- Email: support@vihaanfleet.in
- Phone: +91 96682 31999
- Address: Plot No. 1, Sy. No. 42, Sagar, Manneguda, Ragannaguda X Roads, Hayathnagar, K.V. Rangareddy – 501510, Telangana, India
We aim to acknowledge complaints within 48 hours and resolve them within 15 days of receipt.